Delivery & Return – Tamspalace

🚚 Delivery Information

Delivery Across Bangladesh

We deliver all over Bangladesh.

* Delivery time: 3–5 working days
* Delivery time may vary depending on your location and unforeseen circumstances.
* Once your order is confirmed, we will process and dispatch it as soon as possible.
* Please make sure your phone number and delivery address are correct when placing your order.
* Cash on Delivery is available

🔄 Return & Refund Policy

We want you to love your TAMS PALACE piece. 🤍

If there is a problem with your order, please contact us after receiving your package. We are happy to help.

When can you return or exchange?

You can request a return/exchange if:

* You received a damaged or defective product.
* You received the wrong product.
* The product has a significant issue that was not mentioned in the product description.

What if I simply don’t like the dress?

For change of mind, personal preference, or simply not liking how the dress looks on you, we recommend making your purchase carefully because these items may not be eligible for a refund.

Return Conditions

To be eligible for a return or exchange:

* The item must be unused and unworn.
* The item must not be washed, altered, or damaged.
* Original tags and packaging should be intact.
* You must contact us within 24 hours of receiving your order.
* Please provide your order number and clear photos/videos showing the issue.

💰 Refund

If your return is approved, we will process your refund after receiving and inspecting the returned product.

Delivery charges are non-refundable.
Refunds will be made through the available payment method agreed upon with the customer.

📩 How to Request a Return

Please provide:

1. Order number
2. Reason for return
3. Photos/videos of the product

Our team will review your request and guide you through the return process.

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